Returns

Dear customer,

You would like to return a product received from us? You can create a return for this. To do so, log in with your customer account, click on "My account -> Orders", and start your return there.

Alternatively, we need your order number from the order confirmation as well as your email address under which you placed the order: Create return shipment

If you return one of our products because of a defect or wrong delivery, we will send you a shipping label by email. Otherwise you will bear the costs of the return shipment according to our terms and conditions.

As soon as we receive your return, we will check it and then refund your payment via your original payment method.

Please understand that for hygienic reasons (contact with waste water and faeces) we cannot simply exchange or refund already used goods, except in the case of a complaint. 

Your Team from ROKA Store